Collecting Usability data without Spying
From the blog of Jono at Mozilla labs
Test Pilot is a delicate balancing act.
On one side is user privacy. I can’t overstate how committed we are to protecting the privacy and anonymity of our users, keeping them fully informed, and getting their consent before sending any data about them back to Mozilla. We practice full disclosure, collect nothing without an explicit opt-in, and let you review exactly what will be uploaded, in human-readable form, before you upload it. We never associate any of your uploaded data with your name, email address, or any other personal data about you. We’ve been significantly more conservative about data collection than most other organizations that do this kind of research.
On the other side are the needs of scientific research. We want to collect the most detailed and accurate data possible and share it with the researcher and UI designer communities, in order to try to improve the state of not just the Firefox interface but of web interface design in general. There are certain burning Usability questions which would be much easier to answer if we were to collect certain kinds of personal information about our users.
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